Consumidor

Overview of Consumidor

Consumidor is a powerful and reliable public service application developed by Serviços e Informações do Brasil, aimed at strengthening consumer rights through direct engagement between customers and companies. Acting as an official channel for dispute resolution, Consumidor enables individuals to file complaints, raise concerns, and seek solutions quickly and transparently.

Launched on October 12, 2025, under the package name br.com.consumidor, this free Android app (compatible with Android 4.1 or higher) operates as part of a national initiative supported by the Ministry of Justice and the National Consumer Protection System (Sistema Nacional de Defesa do Consumidor – SNDC).

Designed to make consumer advocacy simple and accessible, Consumidor allows companies participating in the platform to respond to customer issues within 10 business days, ensuring accountability, transparency, and efficiency.

By bridging the gap between consumers and businesses, Consumidor serves as a key digital tool for protecting consumer rights in Brazil and beyond.

A Streamlined Way to Resolve Complaints

1. Direct Communication Between Consumers and Companies

Consumidor removes the complexity often associated with consumer complaints by offering a direct communication channel. Instead of relying on lengthy bureaucratic procedures, users can send their issues directly to registered companies for prompt attention.

2. Simplified Complaint Submission

The app features an easy-to-use complaint form that guides you through submitting your issue step by step. Users can describe their problem, upload supporting documents or evidence, and specify the company involved.

3. Fast and Transparent Responses

Participating companies are required to respond within 10 days, ensuring that users receive timely feedback. This process makes Consumidor not only efficient but also fair and transparent for all parties involved.

4. Government-Backed Reliability

By collaborating with the Ministry of Justice and SNDC, Consumidor ensures that all cases are handled within the framework of national consumer protection laws. This official backing adds an extra layer of trust and legitimacy.

Building a Transparent Database

1. Publicly Accessible Complaint Records

A standout feature of Consumidor is the open database it builds from registered complaints. This database serves as a valuable resource for consumers, journalists, researchers, and policymakers, promoting awareness and accountability.

2. Insights Into Company Behavior

Each company’s response rate, issue resolution time, and customer satisfaction feedback are recorded and made visible to the public. This data empowers users to make informed decisions before engaging with specific brands or service providers.

3. Promoting Accountability Through Transparency

The app’s public data model encourages companies to uphold higher service standards. Knowing that complaint handling is publicly visible motivates businesses to resolve disputes efficiently and fairly.

4. Strengthening Consumer Awareness

By offering clear visibility into recurring complaints and company performance, Consumidor enables users to recognize patterns, avoid problematic services, and support businesses that demonstrate ethical practices.

An Essential Tool for Consumer Advocacy

1. Empowering Consumers Through Knowledge

Consumidor transforms consumers into active participants in their rights protection process. By providing a structured and transparent system, it ensures every complaint contributes to a larger movement for better business ethics and improved customer care.

2. Encouraging Corporate Responsibility

Through mandatory response timelines and visible complaint data, companies are encouraged to act responsibly. This creates a healthier marketplace where both parties—consumers and businesses—benefit from honesty and open communication.

3. Supporting National Consumer Policies

The app plays a crucial role in implementing government consumer protection initiatives. It aligns with Brazil’s broader mission to create a more transparent and fair consumer environment across industries.

4. Building a Fairer Digital Economy

In today’s digital world, disputes can arise from online purchases, mobile services, or digital subscriptions. Consumidor offers a unified platform for resolving these modern challenges effectively.

How Consumidor Works

Step 1: Register or Log In

Create an account using your personal details or access the app with an existing profile. Registration ensures that each complaint is properly tracked and associated with the right user.

Step 2: Submit a Complaint

Provide details of the issue, including the company name, description, and any supporting documents (like receipts or screenshots).

Step 3: Wait for a Response

Once submitted, the complaint is automatically sent to the respective company. By law, participating organizations must respond within 10 working days.

Step 4: Review and Close the Case

After receiving a response, the user can review the company’s reply and indicate whether the issue has been satisfactorily resolved.

Step 5: Data Publication

The complaint (minus sensitive information) becomes part of Consumidor’s public database, contributing to the national transparency index.

Key Features of Consumidor

• Direct Company Communication: No intermediaries—connect straight to customer service departments.
• Official Complaint Tracking: Keep track of progress from submission to resolution.
• Secure Data Handling: Personal information remains private, while complaint data is anonymized for transparency.
• Public Complaint Archive: View how companies handle recurring issues.
• Government Endorsement: Backed by Brazil’s Ministry of Justice and SNDC.
• Multilingual Interface: Available in English and 45 additional languages for global accessibility.

Technical Specifications

| Feature | Details | | ----------------------- | -------------------------------- | | App Name | Consumidor | | Version | 1.0.8 | | License | Free | | Operating System | Android 4.1 or higher | | Category | Utilities | | Languages Supported | English + 45 more | | Author | Serviços e Informações do Brasil | | Downloads | 24 | | Release Date | October 12, 2025 | | Content Rating | +3 | | Advertisements | Not specified |

Benefits of Using Consumidor

1. Simplified Consumer Protection

Filing and resolving complaints has never been easier. The app eliminates paperwork, long calls, and in-person visits.

2. Verified Companies

Only companies officially registered in the Consumidor system can receive and respond to complaints, ensuring legitimacy.

3. Accountability and Transparency

Every resolved and unresolved case contributes to a growing public database that improves industry accountability.

4. Faster Resolution

With its 10-day response framework, Consumidor accelerates dispute management while maintaining quality assurance.

5. Greater Consumer Confidence

As consumers see positive results and transparency increase, trust in businesses and national systems strengthens.

Who Can Benefit from Consumidor

• Individual Consumers: File complaints and receive responses without legal assistance.
• Businesses: Gain feedback to improve services and demonstrate commitment to customers.
• Government Agencies: Use collected data to monitor market behavior and enforce regulations.
• Researchers and Journalists: Access public data for studies and reports on consumer trends.

Consumidor creates a digital ecosystem where every stakeholder benefits from transparency and fairness.

User Experience and Interface

1. User-Friendly Layout

The interface is minimal and intuitive, ensuring accessibility for all age groups and experience levels. Users can submit or track complaints within a few taps.

2. Organized Dashboard

The home screen displays active complaints, resolved cases, and company responses in a structured format.

3. Multilingual and Inclusive

Its multi-language support ensures accessibility for diverse users across Brazil and beyond.

4. Secure Platform

Consumidor uses encrypted channels to safeguard user identity and sensitive complaint details.

The Role of Consumidor in Consumer Rights Evolution

Consumidor represents a landmark in consumer protection technology. By combining public transparency, legal support, and digital efficiency, it bridges the gap between traditional bureaucracy and modern communication.

It empowers citizens to demand accountability and gives businesses a structured way to respond. In doing so, Consumidor builds a culture of fairness, education, and mutual respect—key pillars of a sustainable economy.

Through every complaint resolved, Consumidor contributes to a growing ecosystem of trust, shaping a future where consumer satisfaction and corporate responsibility coexist.

Tips for Using Consumidor Effectively

1. Be Precise: Include all relevant details and supporting evidence when submitting a complaint.
2. Monitor Progress: Use the tracking feature to follow your case status.
3. Check the Database: Research company performance before doing business.
4. Engage Responsibly: Keep communication respectful and factual for faster resolutions.
5. Stay Updated: Enable notifications for responses or updates from companies.

By following these tips, users can maximize Consumidor’s benefits and achieve faster results.

Frequently Asked Questions About Consumidor

Q1: What is Consumidor? A: Consumidor is a public service app that connects users with companies to resolve consumer complaints quickly and transparently.

Q2: Is it free to use? A: Yes, Consumidor is completely free with no hidden charges.

Q3: Who manages Consumidor? A: It’s managed by Serviços e Informações do Brasil, under the supervision of the Ministry of Justice and SNDC.

Q4: How long does it take for companies to respond? A: Participating companies must respond to complaints within 10 business days.

Q5: Is my personal data protected? A: Yes, personal details are kept private, while complaint data is anonymized for public viewing.

Q6: Can I use Consumidor without internet? A: An active internet connection is required for submitting and tracking complaints.

Conclusion

Consumidor is more than an app—it’s a movement toward greater consumer empowerment and corporate accountability. By combining transparency, speed, and government-backed reliability, it transforms how people resolve disputes with businesses.

Whether you’re filing a complaint, checking a company’s performance, or advocating for fair treatment, Consumidor provides all the tools you need in one secure platform. It bridges the gap between consumers and companies, helping build a market based on trust and respect.

Simple, transparent, and powerful—Consumidor ensures every consumer’s voice is heard, every complaint is acknowledged, and every issue moves closer to resolution.

Empower your rights, take action, and experience a new era of consumer advocacy with Consumidor today.